If you are not 100% happy with one of our products, we’ll happily exchange it for you. Make sure you contact us within 30 days from your purchase date in order to request an exchange and let us know which product you’d like to exchange your order for. If there is a difference in price between the items, we’ll make arrangements for a refund, or provide you with an easy way to pay the gap. When this is sorted, we’ll give you the address to send your returned order to. Your clock must be in brand new condition, not damaged in any way and in its original package. We do not cover postage costs for returning items, but we will cover the cost of shipping your new clock out to you. We’ll send your replacement as soon as we’ve received your returned order.