Exchanges & Returns

    EXCHANGES

    If you are not 100% happy with one of our products, we’ll happily exchange it for you. Make sure you contact us within 30 days from your purchase date in order to request an exchange and let us know which product you’d like to exchange your order for. If there is a difference in price between the items, we’ll make arrangements for a refund, or provide you with an easy way to pay the gap. When this is sorted, we’ll give you the address to send your returned order to. Your clock must be in brand new condition, not damaged in any way and in its original package. We do not cover postage costs for returning items, but we will cover the cost of shipping your new clock out to you. We’ll send your replacement as soon as we’ve received your returned order.

    RETURNS

    We want you to be 100% happy with your new purchase so we make returns super easy. To request a return and refund, make sure you contact us within 30 days from your purchase date. We’ll then provide you with an address to return your order to. To process your refund, your clock must be in brand new condition, not damaged in any way and in its original packaging. We do not cover postage costs for returning items to us. As soon as we’ve received your returned order and checked it, we will issue a full refund for the product price. Shipping is non-refundable.

    FAULTY ITEMS

    Our products are always checked for quality before they are shipped. In the unlikely scenario of your clock arriving damaged, please get in touch with us as soon as possible so we can help out. If the product is visibly damaged, we’ll require photos to show this. As soon as we’ve received these, we’ll organise for a replacement to be shipped out to you. If the fault is internal then we’ll organise for it to be shipped back to us and tested before a replacement is sent.